Refund and Returns Policy - Hashmi Stationery Mart

Returns & Exchange

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

If you are not completely satisfied with your purchase, you may request a return or exchangewithin 4 days of receiving your order.
Please follow the instructions below.

How do I Return?

Email us at customerservice@hsmartsag.com to request a return.
Please include the following details in your email:
• Your Order Number
• Product Name
• Reason for Return
• Photos (if the product is damaged)
Our support team will guide you through the return process.

What Items are Exchangeable?

Products are eligible for exchange if:
• The item arrived damaged.
• You received the wrong product.
• The item is defective upon delivery.
Please contact us within 4 days of delivery and attach clear photos of the product.
Once verified, we will arrange a replacement for the same product.

What Items are Returnable?

Unused and unopened products may be returned within 4 days of delivery.
Returned items must:
• Be in their original packaging.
• Include all accessories.
• Be in resalable condition.
Once approved, your refund will be processed according to our return policy.

Are there any Charges for Return?

• There are no return handling charges.
• Original shipping charges are non-refundable.
• Customers are responsible for return shipping costs unless the return is due to our mistake.

How soon will I get my Refund?

Once we receive and inspect your returned product, we will notify you by email.
If approved, refunds are processed within 7 working days using the original payment method, where applicable.